FAQ
Questions, answered.
Prices, scheduling, warranties and what to do when the AC quits.
Questions, answered
Do you offer emergency service?
Yes. Masonboro Air offers 24/7 emergency service. Call or text (910) 530-2033 any time.
How much does a service call cost?
A service call is $90 and covers the first hour. Kyle explains what he finds and gives you a price before doing any additional work.
Can I book online?
You can send a request with a preferred day and 2-hour window. Kyle schedules every job personally, so he'll text you to confirm the time.
What does a maintenance visit cost?
A maintenance visit is $99 for one hour. The Comfort Club annual plan is $189 a year.
What's the warranty on a new system?
Eligible new Champion installs get a 10-year parts & labor warranty. Coverage depends on equipment, program terms and timely registration. Written details are provided with each replacement quote.
Are you licensed and insured?
Yes. Masonboro Air is licensed and insured.
Do you give free estimates?
Yes, on new systems and replacements, with the quote in writing. Repair visits start with the $90 service call, and Kyle prices any work before he does it.
Should I repair or replace my system?
A good rule of thumb: multiply the system's age by the repair cost. Over $5,000, it's worth pricing a replacement. Kyle will lay out both options honestly. No upsells.
What areas do you serve?
Wilmington, Wrightsville Beach, Carolina Beach, Kure Beach, Leland and Hampstead.
Need heat or air? Talk to Kyle.
Call or text any hour, or send a request and he'll text you back to confirm.